FirstBank Plc has opened a one-stop digital experience centre at Yakubu Gowon University, Abuja, aiming to serve at least 40,000 customers in the university community.
Mr Olusegun Alebiosu, Chief Executive Officer, made this announcement during the centre’s commissioning in Gwagwalada, FCT, on Tuesday.
Alebiosu stated that the facility is designed to onboard more customers to the bank’s digital platforms and enable the university community to conduct banking transactions seamlessly, 24 hours a day.
He noted that the centre offers services typically available in banking halls, such as cash withdrawals, ATM card replacement, account balance enquiries, bank statement requests, email updates, phone number changes, and funds transfers.
“This centre provides all the services you would expect in a banking hall.
Whether you need cash from an ATM, a replacement ATM card, or wish to check your account balance or bank statement, all services are available here.
You can also update your email, change your phone number, or make transfers,” he said.
On cybersecurity, Alebiosu said the bank has implemented security systems, including facial and fingerprint recognition, to protect customers’ transactions and personal information. He explained that customers would be required to use fingerprint verification for sensitive transactions such as changing passwords, phone numbers and email addresses.
The chief executive added that the initiative aims to attract more young people, especially members of Generation Z, to digital banking. “I want to bring Generation Z, the younger generation, onto the platform because in 20 years, there will be far fewer branches. “
These young people have grown up using phones for all their needs,” he said.
Alebiosu stated that the bank has replicated the digital experience in several branches and plans to extend this innovation to additional university campuses.
The VicProf. Hakeem Fawehinmi, Vice-Chancellor of Yakubu Gowon University, described the facility as a one-stop centre for banking transactions. Fawehinmi said the initiative would give students and staff access to international-standard banking services on campus.
He added that the facility will enhance students’ lives and support their learning experience.
This facility, now available on campus, will add significant value to students’ lives,” he said.
Regarding security, the vice-chancellor stated that the bank and university have implemented measures to ensure continuous surveillance and protection of the facility.
